Help and Info.

We offer free shipping all over India on orders above INR 999. If you placed your order between Monday to Friday, your order will be shipped within 24 hours from placing the order. The order placed on Saturday and Sunday will be shipped on Monday. After dispatch, you will receive your order in 2-4 days depending upon the location in India.

INTERNATIONAL SHIPPING POLICIES

We offer worldwide shipping. If you placed your order between Monday to Friday, your order will be shipped within 24 hours from placing the order. The order placed on Saturday and Sunday will be shipped on Monday. After dispatch, you will receive your order in 30-40 days (Postal Service).

TRACKING THE DELIVERY

Once your package is dispatched from our warehouse, we will e-mail you the tracking number which can be easily tracked on the “my account page” of our website.

PAYMENT METHODS

You can pay by any of the following methods:

Cash on Delivery (COD): You can pay Cash on Delivery. However, this service is available only in selected areas in India.

Payment by Card: You can pay through your Debit/Credit Card.

International Customers: You can pay by using your PayPal account.

ORDER, EXCHANGE, AND REFUND POLICY

How do I place an order?

You can visit our website www.sidrockdenim.com and place an order.

Do I need an account to place an order?

No, you do not need an account to place the order. However, having an account will help you maintain and track orders.

Who should I contact if I have any queries?

Go to my account page and write your query in the chat option. You can also email us at [email protected]

How can I cancel or change my order?

Go to the My Account page and submit your request in the chat option. With Subject line Order # You can also email us at [email protected]

Can I return a part or all items from my order?

Yes, you may return a part or all items of your order. We offer 10 days return policy (based on the offers live on the website or per product policies). Simply return your order within 10 days of purchase.

How do I return the product?

Please send the product at the below address with the original invoice:

Address: GLOBALWASH CREATION PVT LTD, 1ST FLOOR, PLOT NO 155, PKT B, SECTOR 2, DSIDC, BAWANA, North West Delhi, Delhi, 110039

Will I get the refund of shipping charges levied on the order?

It would not be included in the refund amount as shipping charges are non-refundable charges.

Who will pay the courier charges at the time of returning the product?

The courier charges for returning the product will be paid by the customer.

Free Products Return:

If there is a return of the bought product due to some defect in size then the free product would also be returned. When the exchanged product gets delivered then the free product would be delivered again.

You can return your product to our online store  within 10 days for domestic orders or 40 days for international orders

When returning items, you are responsible for the cost of the return unless your garment is damaged or faulty.

REFUND POLICY

We are selling a customization SERVICE. Within this cost, we have included a sourcing fee for the item being ordered.

We do not offer refunds, all sales made to order hence are final. For any expedited shipping, please reach out to us at [email protected] to inquire about this service.

SIDORCK DENIM is not responsible for lost shipments and stolen packages and claims must be made by the customer to the appropriate carrier. SIDROCK DENIM is not responsible for any import duties or taxes which may apply, or for any consequent delays that may occur. Please contact your local postal service or customs office for further information.

EXCHANGE POLICY

We offer no question ask 10 Days days exchange policy on all garments. ( Domestics Orders )